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eBook formatPaperback, (torrent)En
PublisherSagamore Publishing
File size6.1 Mb
Release date 01.06.1999
Pages count124
Book rating0.7 (0 votes)
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This book provides the reader with a comprehensive review of service satisfaction literature. It is an excellent resource for researchers pursuing topics regarding tourist satisfaction. The review of the service satisfaction models should be helpful to readers who want to develop a conceptual framework for this area of study. Case studies help illustrate service satisfaction incidents ad provide the reader with a tangible look at guest-related issues.

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